OUR CUSTOMER SERVICE

We always endeavour to provide the best possible fast, efficient and reliable service to all of our customers around the world. Should you need to contact us please write to

Heritage Playing Card Company Ltd.
P.O. Box 17
Eastwood
Nottingham
NG16 9XU

Or email your query to shop@heritageplayingcards.com.

Delivery Times
All orders will be shipped as soon as possible (subject to credit clearance and availability of stock).

Royal Mail / USPS / Local postal service

UK £2.00 3-5 days from dispatch
USA £3.65 3-5 days from dispatch
Europe £3.04 3-7 days from dispatch
Rest of World £5.00 3-15 days from dispatch
THE SHIPPING RATE IS FLAT SHIPPING RATE PER ORDER NOT PER PACK OF CARDS

Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.

Customs and Duty
Please note that all shipments to some places in the world may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

RETURNS

Heritage Playing Card Company wants you to be happy every time you shop with us. In the unlikely event that you are not absolutely delighted with your order please see our Returns Policy below.

Damaged Goods
All our parcels are carefully packed by hand. Should your order be damaged in transit please save all packaging and contact shop@heritageplayingcards.com giving us details of your order and a description of the damage.

Delivery Charges
If you are returning an item because of an error on our part, or the goods are damaged, or you are not completely satisfied, we will be happy to refund all delivery charges incurred by you. In all other circumstances where Heritage Playing Card Company is not at fault, delivery costs will become your responsibility.

To return an item
Should you be returning an order because you are not satisfied, please tell us why and return it in the original packaging.

Return address

Heritage Playing Card Company
P.O. Box 17
Eastwood
Nottingham
NG16 9XU

This returns policy does not affect your statutory rights.

Cancelling an Item
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. Exceptions are foodstuffs, beverages, and any item made specifically for you. To cancel a contract for non food and beverage items, please send your complaint in writing, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us so that we are in receipt within seven working days of the date that the item was delivered to you.

The return address is:

Heritage Playing Card Company
P.O. Box 17
Eastwood
Nottingham
NG16 9XU

For your protection, we recommend that you use a Recorded Delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the goods to you in error, the goods are damaged, or you are not absolutely satisfied with the quality of your goods. If we do not receive the goods back from you, we may arrange for collection of the goods from your residence at your expense. Please be aware that during this collection process, you will not be able to cancel any contracts for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for those goods.